Last Updated: August 16, 2026
At Loon Vape , we want every order to arrive safely, securely, and as described. This Refund & Returns Policy explains our rules for returns, refunds, damaged or incorrect orders, cancellations, and shipping.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
Refund & Returns Policy for Loon Vape Products
Because disposable vape products and other vaping products are consumable and may be subject to health, safety, and regulatory restrictions, we generally do not accept returns of opened, used, or activated products.
For hygiene, safety, and product-integrity reasons, please contact us before sending any product back. Unauthorized returns may not qualify for a refund or replacement.
We may consider a refund or replacement when:
- You received the wrong product.
- Your order arrived damaged.
- Your package arrived with a missing item.
- Your product has a verified manufacturing defect.
- We made an error when processing your order.
- Your order qualifies for cancellation under our cancellation terms below.
Damaged or Incorrect Orders
Please inspect your package as soon as it arrives.
If your order is damaged, incorrect, or incomplete, contact our customer service team as soon as possible, preferably within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Your name and contact information.
- A description of the problem.
- Clear photographs of the shipping package and product.
- Any other information reasonably required to verify the issue.
After reviewing your claim, we may offer a replacement, refund, store credit, or another appropriate resolution.
Do not throw away damaged products or packaging until we have completed our review, as we may need additional information to process your claim.
Defective Loon Air Vape Products
If you believe a Loon vape product has a manufacturing defect, contact us before attempting to modify, repair, refill, disassemble, or otherwise alter the product.
Products that have been damaged through misuse, improper storage, modification, accidental damage, or unauthorized tampering may not qualify for a refund or replacement.
Where appropriate, we may request photographs, videos, batch information, or other details to help determine whether a product is defective.
Opened or Used Products
For health, hygiene, and safety reasons, opened, used, activated, or partially consumed vape products are generally not eligible for return or refund unless the item is confirmed to have a qualifying manufacturing defect.
Please make sure you have selected the correct product and flavor before opening or activating your order.
Wrong Product or Flavor
If you receive a product that differs from what you ordered, contact us before opening or using the product.
If the mistake was caused by us, we will review the order and, where appropriate, arrange a replacement or refund.
If you ordered the wrong flavor, model, quantity, or product by mistake, the order may not be eligible for return once the product has been opened or used.
Order Cancellations
We understand that circumstances can change. If you need to cancel an order, contact us as quickly as possible.
Cancellation requests are not guaranteed because orders may be processed or shipped shortly after purchase.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Orders may be cancelled within 1 hour of purchase if they have not entered fulfillment.
Refund Eligibility
When a refund is approved, the refund will generally be issued to the original payment method used for the order.
Depending on your payment provider or financial institution, it may take several business days for an approved refund to appear in your account.
We are not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions.
Shipping Policy
We carefully package orders before shipment and provide shipping information when available.
Shipping times can vary depending on the destination, carrier, order processing time, weekends, holidays, weather, and other circumstances outside our control.
Discreet Shipping
We understand that privacy is important to many customers.
Where permitted by applicable law and available through our fulfillment process, orders are shipped in plain, discreet outer packaging without unnecessary product descriptions displayed prominently on the exterior.
Our goal is to protect your privacy while ensuring that packages can be properly processed and delivered by the shipping carrier.
Discreet packaging does not mean that shipments are exempt from carrier requirements, age-verification requirements, customs procedures, or applicable laws.
Shipping Delays
Once an order has been handed to the shipping carrier, delivery times are generally controlled by the carrier.
Possible delays may result from:
- Severe weather.
- Carrier disruptions.
- Holidays.
- Incorrect or incomplete shipping information.
- Customs or regulatory inspections.
- Address verification.
- Regional delivery restrictions.
- Other circumstances beyond our reasonable control.
A delayed shipment does not automatically qualify for a refund.
Order Processing
Orders are normally processed within 2 business days.
Processing times may be longer during holidays, promotions, high-volume periods, or circumstances affecting fulfillment.
A shipping confirmation or tracking number may be provided after your order has been dispatched.
Discreet Shipping
We understand that privacy is important to many customers.
Where permitted by applicable law and available through our fulfillment process, orders are shipped in plain, discreet outer packaging without unnecessary product descriptions displayed prominently on the exterior.
Our goal is to protect your privacy while ensuring that packages can be properly processed and delivered by the shipping carrier.
Discreet packaging does not mean that shipments are exempt from carrier requirements, age-verification requirements, customs procedures, or applicable laws.
Age Verification and Delivery Requirements
Vape and nicotine products may be subject to strict age restrictions and shipping regulations.
We reserve the right to require age verification or other information where legally required. Orders may be cancelled or refused when the customer cannot satisfy applicable legal requirements.
Customers are responsible for providing accurate shipping information and ensuring that the purchase and delivery of the products are legal in their jurisdiction.
We do not knowingly sell or ship regulated vape or nicotine products to individuals who are below the applicable legal purchasing age.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the package can be reshipped.
If the carrier marks a package as delivered to the address provided at checkout, customers should first check with household members, building management, neighbors, and the carrier before contacting us about a missing package.
Lost or Stolen Packages
Once tracking confirms that a package has been delivered, we cannot automatically guarantee a refund or replacement for packages that are subsequently lost or stolen.
If you believe your package is missing, contact the shipping carrier and our customer service team promptly so we can review the available tracking information.
Additional verification may be required before any replacement or refund is considered.
International Shipping
International shipping availability depends on applicable laws, carrier rules, customs requirements, and destination-specific regulations.
Customers placing international orders are responsible for understanding the laws governing the importation, possession, and purchase of vape and nicotine products in their destination country.
We cannot guarantee that a shipment will clear customs or that a destination country will permit the products to be imported.
Where a shipment is refused, seized, delayed, returned, or otherwise affected because the products are restricted or prohibited in the destination jurisdiction, the order may not qualify for a refund.
How to Request a Refund or Replacement
To request assistance with an order, contact us through:
Email: sales@loonairplus.com
Contact Page: loonairplus.com/contact
Business Hours:24/7
Please include:
- Your order number.
- The name used to place the order.
- The email address associated with the order.
- A description of the issue.
- Photos or other supporting information when requested.
Our team will review your request and provide the next steps.
Refund Review Process
Every refund or replacement request is reviewed individually.
Submitting a request does not automatically guarantee a refund, replacement, or store credit. We may request additional information to verify the order and determine whether it meets the requirements of this policy.
If your claim is approved, we will explain the available resolution before processing it.
Items That Generally Are Not Eligible for Return
Unless otherwise required by applicable law, the following are generally not eligible for return:
- Opened or used vape products.
- Activated disposable vapes.
- Partially consumed products.
- Products damaged through misuse.
- Products that have been modified or tampered with.
- Products returned without prior authorization.
- Products returned because the customer selected the wrong flavor or model after opening the package.
- Orders affected by destination-specific legal or regulatory restrictions where the customer was responsible for complying with those restrictions.
Changes to This Refund & Returns Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business practices, shipping arrangements, products, or applicable laws and regulations.
The most recent version posted on this page will govern future orders.
Contact Loon Vapes
If you have questions about refunds, returns, damaged orders, shipping, discreet packaging, or an existing order, please contact our customer service team.